Need help with Pouchless: Quit Nicotine & Zyn?

Contact support at: [email protected]

Response time: within 1–2 business days

Quick Help

1) App does not open or gets stuck

1. Force close the app and reopen it.
2. Restart your iPhone or iPad.
3. Update iOS/iPadOS and update Pouchless to the latest version.
4. Delete and reinstall Pouchless from the App Store.
5. If it still fails, email support with details listed below.

2) Subscription or free trial issues

1. Make sure your internet connection is active.
2. Open the paywall and tap Restore.
3. Confirm you are signed in to the correct Apple ID.
4. Check App Store subscription status in Settings.
5. If still not working, contact support.

3) Restore purchases

In the app, open the paywall and tap Restore.

4) Manage or cancel subscription

On iPhone/iPad: