If you need help with Haven, we’re here for you.

What to include in your message

• Device model (for example: iPhone 15 Pro)
• iOS version
• App version
• Short description of the issue
• Screenshots/screen recordings if possible

Common help topics

Subscriptions / Pro access

• If Pro is not active, open the app and tap Restore Purchases.
• Make sure you are signed into the same Apple ID used for purchase.

Location access

• If places are not loading, enable location permission in iOS Settings for Haven.
• You can use the app with limited functionality without precise location.

Offline usage

• Saved areas and bookmarks help you access important places faster.
• Some data may still require connectivity depending on availability and refresh state.

Data and coverage

• Haven uses map/place data sources and may not be complete in every region.
• Underground options are shown as potential cover, not official shelter confirmation.